Privacy Policy

Welcome to the "RETURN-LY" Platform, the ideal platform that offers an innovative and effective solution, allowing users to benefit from integrated services aimed at facilitating the process of locating lost items and returning them to their rightful owners in a safe and seamless manner. It provides users with an organized environment to interact with services related to lost and found items, through strategic partnerships with several entities, which helps facilitate communication and ensures lost items are returned to their owners as quickly as possible.

Article 1: Preamble

This platform is owned by "Al-Rawaabit Al-Saree’a for Information Technology," registered under commercial registration number (1010905896) with the Ministry of Commerce as of 03/01/1445H, hereinafter referred to as "the Company" in this agreement. The privacy policy outlines how the platform and its services are accessed and used. The privacy policy, as outlined below, constitutes a legally binding contract between you (whether an individual or a legal entity) and the owner and developer of the "RETURN-LY" platform.

By using the platform or benefiting from the services provided by the platform, including but not limited to accessing the website or platform, clicking on the "Accept" button, or performing any similar action or creating an account, you are agreeing to abide by this privacy policy. Therefore, you must read the privacy policy carefully before entering the platform or accessing the services. If you do not agree with any of the terms, please stop using the platform or the website immediately. Continuing to use it will be considered as your explicit consent to the privacy policy.

Article 2: Consent to the Privacy Policy

By entering and using this platform, you indicate your acceptance of the privacy policy followed by us and the terms and conditions governing the use of this platform. If you do not agree with these policies, you must not use the platform. You acknowledge that your continued use of the platform after any changes to the privacy policy are announced will be considered as your acceptance of those changes.

Article 3: Modifications to the Privacy Policy

  1. The "RETURN-LY" platform reserves the right to change or update the privacy policy at any time and is responsible for notifying users or beneficiaries about any modifications or changes made to the privacy policy as soon as they occur. It is also the responsibility of the user or beneficiary to periodically review the terms and conditions to ensure familiarity with any changes.
  2. Any modification or change to the privacy policy will be effective immediately upon its approval by the platform. Continued use of the platform after any modification or change is implemented will signify the user's or beneficiary’s acceptance and full acknowledgment of such modifications or changes.

Article 4: Provisions

1. Data and Information Collected on the "RETURN-LY" Platform

  • Personal Data: The platform collects information about the user and the beneficiary from their personal accounts, such as the user's or beneficiary's name, phone number, address, email, and other personally identifiable information associated with the user's profile on the platform.
  • Confidential Data: Information requested by the platform from the user or beneficiary when creating a personal account, including the user's personal data – such as, but not limited to, financial information and other confidential data.
  • Information Exchanged During Communication: When the user or beneficiary communicates with the company, the following information may be collected:
    • Requests for support services
    • Inquiries
    • Feedback
    • Complaints
  • Usage Data: The user's IP address and details of the web browser version used by the user.
  • Additional Information: This information is collected through the user's use of the platform and includes details such as the type of smartphone, technical information about the user's connection to the platform, operating system and version, preferred language, geographic location of the beneficiary (if permitted), the user's address book and contacts (if the user/beneficiary allows it), and other similar information such as details about requested services or products and preferences. This information will be retained if the account is deleted, provided the user allows it.
  • Data Generated from Transactions and Services Provided: The platform retains information about users and the services provided to them, such as locations and times when the platform was used, frequency of use, and the platform has the right to retain this information even after the user deletes their account, without linking or associating it with the user’s account.

2. Purpose of Using the Collected Information

The "RETURN-LY" platform collects and uses information from users and beneficiaries for the following purposes:

  • Serving the User and Beneficiary: The information is used to provide services and meet the needs requested by the user and beneficiary through the platform.
  • Platform Improvement: The information is used to improve the management and user experience of the platform and to develop it in alignment with the required expectations and needs.
  • Marketing and Communications:
    • The information is used to send notifications about offers, updates, and direct communication with the user and beneficiary.
    • The information is used to respond to requests from the user and beneficiary for services, inquiries, or questions. If the user or beneficiary opts into our mailing list, they will receive emails that may include news and information about the platform, as well as promotional campaigns.
  • Statistical Compilation: The platform collects data for generating statistics and reports related to transactions completed through the platform, highlighting the platform’s services, value, and the number of services completed.
  • Legal Compliance: The information is used to comply with the applicable laws and regulations in the Kingdom of Saudi Arabia.
  • Consent: The platform obtains the consent of the user and beneficiary before processing their data.

3. Limits of Disclosure of User and Beneficiary Personal Information

Personal information will only be used for the purposes specified in paragraph 2 of Article 12 above, except in the following cases:

  • If consent is obtained from the user and beneficiary for disclosure.
  • Sharing User and Beneficiary Data with Service Providers:
    • The "RETURN-LY" platform provides service providers with user and beneficiary data to ensure adequate protection of their data.
    • This policy applies to service providers, and they are obligated to adhere to it.
  • Sharing Information with Third Parties:
    • The company may hire other companies or individuals to perform tasks on its behalf, such as sending emails, analyzing data, providing assistance and marketing, and delivering search results. These third parties may have access to the data provided by the user and beneficiary.
    • Disclosure to relevant authorities when requested due to illegal use of the platform or to comply with legal requirements.
    • Disclosure of data may occur in specific cases, in compliance with applicable laws and regulations in the Kingdom of Saudi Arabia, including, but not limited to, court orders.

4. Data Processing Standards

The company processes data based on several standards, including but not limited to:

  • Legality: Data is processed based on the consent of the user or beneficiary in compliance with the applicable laws and regulations in the Kingdom of Saudi Arabia, including the Personal Data Protection Law.
  • Fairness: Data is processed in a fair and transparent manner, ensuring that the processing does not result in unjustified negative effects on the rights of the user or beneficiary.
  • Transparency: The platform provides the user or beneficiary with clear information about how their data is collected and processed, including the purposes for which it is used.
  • Collection of Necessary Data: Data is only collected as necessary for the legitimate purposes required to provide the platform’s services to the user or beneficiary, and unnecessary or excessive data is avoided.
  • Data Retention: Data is retained for the necessary period to provide the platform’s services.
  • Verification and Updates: Necessary measures are taken to ensure data is accurate and up to date, including verifying the data when collected and periodically updating it.
  • Data Correction Procedures: The platform allows the user or beneficiary to correct any inaccurate data or update it, providing a clear mechanism for submitting data correction requests and ensuring appropriate responses.

5. User and Beneficiary Rights

The user and the beneficiary have the right to request any of the following concerning their personal data:

  • Access to their personal data available on the platform, including reviewing it and obtaining a copy in a clear format matching the content of the records.
  • Correct, complete, update, or delete their personal data.
  • Transfer their personal data to another organization, provided that the data is transferable through technical means and in an organized format.
  • Destroy their personal data available on the platform when it is no longer needed, in accordance with Article 18 of the Personal Data Protection Law.
  • Withdraw their consent for processing their personal data at any time by deleting their personal account on the platform, without affecting the legality of any processing that occurred before the withdrawal request.
  • Inform of the purpose of collecting, storing, and using their personal data.
  • Object to the processing of their personal data under the following circumstances:
    • If the processing harms the personal interests or rights of the user.
    • If the data is used and processed for direct marketing purposes, such as receiving promotional offers or advertisements.
    • If the data processing involves making decisions based solely on automated analysis that significantly harms the user’s interests and rights.
    • If the data processing does not comply with the relevant laws and regulations.

6. Data Storage and Retention

The company stores and retains personal data according to the highest security standards and in compliance with applicable laws and regulations, as follows:

  • Data Storage:
    • Security: Personal data is stored securely using advanced encryption technologies and strict access controls to ensure protection against unauthorized access.
    • Backup: Regular backups of data are performed to prevent loss or damage, ensuring its retrieval when needed.
  • Data Retention:
    • Necessary Retention: Data is only retained as long as necessary for the purposes for which it was collected. Once the data is no longer needed, it is securely deleted or anonymized.
  • Data Deletion:
    • Deletion Confirmation: When the user/beneficiary requests the deletion of data through the platform, a confirmation message will be sent indicating that the data will be permanently deleted and cannot be recovered.
    • Deletion Form: If the user/beneficiary requests the permanent deletion of their account on the platform, it will be done using an official form confirming the responsibility of the user/beneficiary for the deletion of data.

7. Data Security

The company takes all technical and organizational measures to ensure the security and protection of data:

  • Technical Measures:
    • Data is encrypted during transmission and storage to protect it from unauthorized access.
    • Secure networks and protocols, such as HTTPS and SSL, are used to ensure data security during online exchanges.
    • Regular security audits are performed to detect and address any potential weaknesses in the platform.
  • Organizational Measures:
    • Strict access control policies are implemented to ensure that data is only accessible to authorized personnel.
    • An integrated response plan is in place to deal with data breach incidents, ensuring a rapid and effective response in case of any violations.

8. Cookies and Related Technologies

Use of Cookies: The "RETURN-LY" platform uses cookies to enhance the user and beneficiary experience and provide personalized functions and operations. These cookies help:

  • Remember user and beneficiary details and settings on the "RETURN-LY" platform to improve their experience when using the platform's services.
  • Analyse how the user and beneficiary interact with the platform to improve performance.
  • Personalize content and offers based on the user’s and beneficiary’s interests.

Cookie Management: The "RETURN-LY" platform gives users and beneficiaries the option to manage cookies by accepting or rejecting them. Future changes may include the following options:

  • Disable cookies entirely.
  • Receive notifications when cookies are set.
  • Delete cookies from the user’s and beneficiary’s devices.

Other Related Technologies: In addition to cookies, the "RETURN-LY" platform may use other related technologies, such as web beacons and similar technologies, which help:

  • Collect information on how the user and beneficiary interact with the platform.
  • Analyse platform performance and deliver content and services based on the user’s and beneficiary’s interests.

Disclosure of Variables:

  • If cookies or related technologies are used for purposes other than those specified above, such as for advertising or in-depth analysis, the "RETURN-LY" platform will clarify the purpose.
  • The company reserves the right to update the cookie and related technologies policy from time to time and will publish any changes on the platform.
  • Users are encouraged to regularly review this policy to stay informed about the latest information regarding the platform and its policies.

9. Data Breach Management and "RETURN-LY" Platform's Responsibility

  1. In the event of a data breach, the "RETURN-LY" platform will take immediate steps to contain the incident and its impact, including isolating the affected parts of the system, assessing the scope of the breach, and taking necessary actions to protect the remaining data.
  2. The "RETURN-LY" platform will notify the user, the beneficiary, and the relevant authorities, in accordance with the Cybercrime Law and related regulations.
  3. The platform will conduct a thorough investigation to determine the cause of the breach, assess its impact, and identify any security vulnerabilities that led to the incident. Based on the investigation results, the "RETURN-LY" platform will review and update its policies and security measures if necessary to ensure improved protection and prevent such incidents in the future.
  4. The company ensures that third parties dealing with the "RETURN-LY" platform, who have access to user and beneficiary data, are subject to the same standards of protection as the company and the "RETURN-LY" platform.
  5. Neither the "RETURN-LY" platform nor its owning company will be responsible for any incorrect disclosure of user or beneficiary data stored by them due to errors by any party or unauthorized or illegal actions by third parties. They will not accept any liability for damages or losses arising from such occurrences.
  6. The company makes reasonable and appropriate efforts to ensure that the "RETURN-LY" platform is free from viruses, spyware, malicious cookies, or any other harmful content. However, neither the "RETURN-LY" platform nor its owning company guarantees any liability for damages that may affect the user's mobile device, the beneficiary's device, or any other device used to access the platform, caused by viruses, hacks, or spyware that could lead to theft of user or beneficiary data or credit card information. The user and beneficiary are solely responsible for protecting their devices.

10. Compliance and Monitoring

  1. The "RETURN-LY" platform complies with all applicable laws and regulations in the Kingdom of Saudi Arabia related to data protection, including any new legislation that may be issued. All procedures and policies will be implemented to ensure compliance with legal requirements and the application of best practices in protecting personal data.
  2. The "RETURN-LY" platform conducts regular internal audits to ensure adherence to this policy and all data protection requirements. The audit includes reviewing all processes and procedures, assessing the effectiveness of security measures, and identifying any gaps that need improvement or resolution.

Article 5: Changes to the Privacy Policy

The "RETURN-LY" platform and its owning company have the right to modify, change, or update the privacy policy, in accordance with the Personal Data Protection Law. When such changes are made, we will send an email notification, and you will be required to approve these changes in order to continue using the platform. The platform will not process personal data without your consent to these modifications. We recommend that users and beneficiaries regularly review the privacy policy to stay informed of any changes, ensuring they are fully aware of how we protect the personal data we collect. The user and beneficiary acknowledge and agree to their responsibility to periodically review this privacy policy and be aware of any modifications.