Terms and Conditions Agreement

Welcome to the "RETURN-LY" Platform, the ideal platform that offers an innovative and effective solution, allowing users to benefit from integrated services aimed at facilitating the process of locating lost items and returning them to their rightful owners in a safe and seamless manner. It provides users with an organized environment to interact with services related to lost and found items, through strategic partnerships with several entities, which helps facilitate communication and ensures lost items are returned to their owners quickly as possible.

Article one: Preamble

This platform is owned by "Al-Rawaabit Al-Saree’a Information Technology Company, registered under commercial registration number (1010905896) with the Ministry of Commerce, dated 03/01/1445, hereinafter referred to in this Agreement as the "Company". This Agreement of Terms and Conditions govern access to and use of the Platform and the services provided. The Terms and Conditions outlined below represent a legally binding contract between you (whether an individual or a legal entity) and the owner and developer of the "RETURN-LY" Platform.

By using the Platform or benefiting from the services provided by the Platform, including but not limited to accessing the website or Platform, clicking the "Accept" button, or taking any similar action, such as creating an account, you are agreeing to comply with these Terms and Conditions. Therefore, you must read these Terms and Conditions carefully before accessing the Platform or utilizing the services. If you do not agree with any of the Terms, please stop using the Platform or the website immediately. Continuing to use it will be considered as your explicit consent to these Terms and Conditions.

Article two: Definitions

The following words and phrases, as used in this Agreement, shall have the meaning set forth below unless the context requires otherwise:

The Platform: Refers to the "RETURN-LY" application or website owned by "Al-Rawaabit Al-Saree’a Information Technology Company, which provides lost and found management and recovery services, including all related activities and services, such as entering and updating lost item information, searching for lost items, facilitating communication between the concerned parties, coordinating with establishments and logistics partners to complete shipping or receiving processes, and other related services.
Personal Data: Refers to any information related to a natural or legal person that is collected, processed, or used through the Platform for the purpose of providing services, including but not limited to: name, ID number, contact information, lost item details, and location.
Business Days: Refers to actual working days from Sunday to Thursday, excluding official public holidays in the Kingdom of Saudi Arabia.
User: Any natural or legal person who accesses or uses the Platform and benefits from the services offered.
Beneficiary Entity: Refers to Companies or legal entities that contract with the Platform to benefit from its services as strategic partners, such as hospitals, airports, commercial establishments, or other entities that contribute to providing lost and found services.
Use: Refers to accessing the Platform or benefiting from any service or feature offered by the Platform.
Logistic Companies: Strategic partners approved by the Platform to receive lost items from the beneficiary entity and deliver them to registered users through the Platform.
Lost Items: Refers to valuable items reported as lost or found via the Platform, which may include but not limited to personal belongings such as bags, phones, wallets, jewellery, and other items.
Disputes: Any conflicts, lawsuits, arrangement, or other disagreement between the beneficiary entity and the "RETURN-LY" Platform or any third parties arising from the use of the Platform.
Service Fees: The amount the user is obligated to pay in exchange for the services provided by the Platform, as agreed upon between the Platform and the Beneficiary entity.
Shipping Fees: The amount the user is obligated to pay for shipping the lost item to the specified location through the Platform.
Value Added Tax (VAT): The VAT that the user is required to pay, whether for services fees or shipping fees.
Content: Includes all texts, images, graphics, videos, audio files, and other information published or shared by the user on the Platform or interacted with by the user.
Intellectual Property: All rights related to trademark, trade names, commercial goodwill, trade secrets, confidential information, copyright, patents, and any other form of intellectual property, including those related to the Platform or the Company and any derivative or associated software and applications.
Emergency Circumstances: Extraordinary incidents beyond the control of the parties, which cannot be predicted and arise during execution, making the performance burdensome or impossible, threatening severe loss to one or both parties.
Force Majeure: Any actions, events, omissions, or accidents beyond the reasonable control of the Platform, including service failure, malfunction, war, riots, intentional damage, non-compliance with any law, order, regulation, or directive, or any natural disasters including fires, floods, storms, earthquakes, or system or internet service disruption.

Article Three: Acceptance of the Terms and Conditions

By accessing and using this Platform, you indicate your agreement to the terms and conditions that govern the use of this Platform, as well as the rules and regulations related to it. If you do not agree with these terms and policies, you must refrain from using the Platform. You acknowledge that your continued use of the Platform after any changes to these terms have been announced on the Platform will be considered as your acceptance of these changes.

Article Four: Amendments to the Terms and Conditions

The "RETURN-LY" Platform reserves the right to modify or update the Terms and Conditions at any time and is responsible for notifying the User or the Beneficiary entity of any changes or modifications made to these Terms as soon as they occur. It is also the responsibility of the User and the Beneficiary entity to periodically review the Terms and Conditions to ensure they are informed of any amendments.
Any modification or change to these Terms and Conditions will become effective immediately upon approval by the Company. Continued use of the Platform after the approval of any modification or change means the User or the Beneficiary entity fully accepts and acknowledges the modification or change.

Article Five: Registration and Use of the "RETURN-LY" Platform

Registration:
- When registering on the "RETURN-LY" Platform, the User and the Beneficiary entity must provide accurate, complete, and correct information regarding their identity. This information includes, but is not limited to, full name, email address, and mobile number.
- The User and the Beneficiary entity are obligated to regularly update the provided data or information on the Platform to ensure its accuracy and correctness. In case it is discovered that the provided information is incorrect or incomplete, the Platform reserves the right to take necessary actions, which may include account termination.
- The Platform reserves the right to verify the identity of the User and the Beneficiary entity to ensure the accuracy of the provided data or information. The User or the Beneficiary entity may be required to attach official documents to comply with regulatory requirements, including but not limited to national ID, passport, commercial registration, or any other relevant documents.
- The Company may request additional data or information from the User if required, to ensure compliance with applicable regulations or to verify the accuracy of the data or information.
- The User and the Beneficiary entity are required to keep their account passwords confidential and take all necessary precautions to prevent unauthorized access to their accounts.
- The User or the Beneficiary entity bears full responsibility for all activities performed under their account or password.
Use of the Platform:
- The User and the Beneficiary entity are obligated to use the "RETURN-LY" Platform in accordance with the laws and regulations in force in the Kingdom of Saudi Arabia.
- The Platform must not be used for any unlawful, unauthorized, or illegal purposes, including but not limited to activities that violate intellectual property rights, fraud, forgery, or any illegal activity. The User or the Beneficiary entity alone is fully responsible for such usage.
- The User or Beneficiary entity is prohibited from using another person's account.
- The User or Beneficiary entity is prohibited from using legal actions immediately, including:
  - Suspending or denying access to accounts suspected of being used unlawfully or illegally, such as providing forged or incorrect information or unauthorized use of other accounts.
  - Terminating accounts that violate these Terms and Conditions or relevant laws and regulations. If the User receives an official invitation from the Platform to restore their account, they may re-register on the Platform only in this case.
  - Taking legal action in the event of any violation or damage, including reporting to relevant authorities to protect the Platform, the owner's interests, and ensure legal compliance.

Article Six: User Obligations and Rights

The User is required, when using the Platform, to register their full and accurate name as it appears on official documents, current address, mobile number, valid email address, and any other information required by the registration form. The User is fully responsible for any consequences resulting from providing incorrect or uncomplete information, including but not limited to providing fictitious or fraudulent information. The User or Beneficiary entity is also responsible for any delays in claiming or retrieving lost items, and any resulting consequences that may affect the return of the lost items to their rightful owners.
The User must take all necessary precautions to ensure that their personal data and account information on the Platform are not leaked, misused, or shared in ways unauthorized by them. The User must also update their information whenever changes occur.
The User must comply with all laws and regulations in the Kingdom of Saudi Arabia, including but not limited to data protection laws, intellectual property rights, and other relevant laws related to using the Platform.
The User, when requesting services on behalf of themselves or others, must be authorized to request such services and inform the other parties of these Terms and Conditions before using the Platform.
The User must notify the Platform immediately upon discovering any unauthorized use of their account or any security breaches.
The User must pay the charges related to shipping and delivery services provided by the Platform when requesting these services. These charges are determined based on the rates set by the Platform or its logistic partners.
The User is responsible for all taxes and fees that may arise from the service charges, including VAT, shipping charges, or any other related fees.
The User acknowledges and agrees that their exclusive and sole remedy for any damage or loss resulting from their access to or use of the Platform is to cease using it or entering the Platform and stop using it thereafter.
The User is prohibited from infringing upon the ownership rights of lost items or using the Platform for unlawful or unethical purposes, including but not limited to theft, manipulation, fraud, or exploitation to acquire lost items. The User in such cases will be subject to legal accountability and full responsibility for any damages resulting from such actions.
The User acknowledges they must refrain from:
- Any activities that may affect the operation or security of the Platform's services and contents, or damage, disable, overload, impair the Platform, or interfere with its use by any other party.
- Modifying, disassembling, reverse engineering, or reducing any part of the service to a human-perceptible form.
- Attempting unauthorized access to any accounts or computer systems, or networks connected to the Platform's services.
- Sending, uploading, or publishing any files, materials, or links that contain viruses, malware, or codes intended to harm, disrupt, compromise, or degrade the Platform's functionality.
- Accessing any part of the services or using them to build a product or service that competes with "RETURN-LY".
- Copying, storing, cloning, replicating, sending, or distributing a significant portion of the content provided on the Platform.
- Sending, publishing, or posting any defamatory, offensive, harmful, threatening, abusive, obscene, or otherwise inappropriate material, or material that violates Islamic law or public policy in Saudi Arabia.
- Copying, reproducing, or replicating any design, layout, or appearance of the Platform or its sections in any form or medium without proper authorization and ownership rights, unless permitted by law or with specific permission.
- Engaging in any action that may harm or harass the User or visitors of the Platform, including any form of disturbance, abuse, or threat.
- Committing any illegal act that may result in liability for the "RETURN-LY" Platform.

Article Seven: Obligations and Rights of the Beneficiary Entity

The Beneficiary entity is required to provide accurate and complete information when contracting with the Platform or when registering on the Platform to use the shared services. This includes Company or establishment details, contact information, and details related to the services to be provided. The Beneficiary entity is responsible for any consequences arising from providing incorrect or incomplete information.
The Beneficiary entity must protect the personal data and information of users and lost items that may be accessed through collaboration with the Platform. The entity commits not to leak or misuse this data in any unauthorized manner. The Beneficiary entity is also obligated to maintain the confidentiality of information exchanged between it and the Platform or with other parties, as per the agreements made.
The Beneficiary entity must comply with all applicable laws and regulations in the Kingdom of Saudi Arabia, including but not limited to data protection laws, intellectual property rights, and other relevant regulations when using the Platform.
The Beneficiary entity must notify the Platform immediately if any unauthorized use of their account or any security breach is detected.
The Beneficiary entity is required to cooperate with the Platform in all stages of resolving any lost items or claims related to the services provided through the Platform, in accordance with the procedures and policies approved by both parties.
The Beneficiary entity has the right to access the Platform's services provided within the framework of mutual cooperation.
The Beneficiary entity is entitled to receive periodic reports or information regarding the progress of work or performance of shared services, including lost items handled through the Platform.
The Beneficiary entity acknowledges and agrees that its exclusive and sole remedy for any damage or loss resulting from its access to use of the Platform is to cease using it or entering it and to discontinue its use thereafter.
The Beneficiary entity acknowledges and agrees to refrain from:
- Any activities that may affect the operation or security of the Platform's services and contents, or that may cause harm, disrupt, overload, impair, or interfere with the Platform's use, or contradict its use by other parties.
- Modifying, disassembling, reverse engineering, or reducing any part of the service to a human-perceptible form.
- Attempting unauthorized access to any accounts or computer systems, or networks linked to the Platform's services.
- Sending, uploading, or publishing any files, materials, or links that contain viruses, malware, or destructive codes intended to compromise, hack, destroy, or limit the functionality of the Platform.
- Accessing any part of the services or using them to create a product or service that competes with "RETURN-LY".
- Copying, storing, cloning, reproducing, sending, or distributing a significant portion of the content provided on the Platform.
- Sending, publishing, or posting any defamatory, offensive, harmful, threatening, abusive, obscene, misleading, discriminatory, or otherwise inappropriate materials or content that violates Islamic law or public policy in Saudi Arabia.
- Copying, reproducing, or replicating any part or entire design, layout, or appearance of the services, platform, or its individual sections in any form or medium, or downloading or attaching any materials protected by intellectual property laws or any private or public rights unless the host has the right or is authorized to use them as required by law.
- Engaging in any actions or behaviors that harm or harass Platform users or visitors, including any form of disturbance, abuse, or threats.
- Committing any illegal act that may result in liability for the "RETURN-LY" Platform.

Article Eight: Obligations and Rights of the "RETURN-LY" Platform

The Platform will provide services, features, and content to effectively meet the needs of users and the Beneficiary entity, including tools for searching for lost items and supporting the retrieval process. These services include matching user-submitted data with the lost items database and providing necessary technical support to ensure a seamless and comfortable experience. The Platform will also facilitate delivery processes in cooperation with approved logistics companies.
The Platform will provide assistance and technical support to users or the Beneficiary entity through the communication channels specified at the end of these Terms and Conditions.
The Platform will treat users and Beneficiary entities without any form of racial, ethnic, or religious discrimination, including but not limited to race, color, tribe, religion, sect, thought, age, or any other classification.
The Platform will collect any payments due, including fees or charges associated with its services.
The Platform will notify users and Beneficiary entities of any changes regarding the use of the Platform via email, the Platform interface, or text messages.
The Platform will comply with ethical and legal standards and will not harm any users or Beneficiary entities. It will refrain from providing services for the purposes of gaining profits for the benefit of any other party.
The Platform will provide regular maintenance and updates, developing features as deemed appropriate.
The Platform retains the right to change or update the Terms and Conditions at any time, with the obligation to inform users and Beneficiary entities of such changes as soon as possible.
The Platform has the right to use all personal information or data registered by users or the Beneficiary entity, or data generated from their use of the Platform, without linking it to the identity of the User or entity, for the purposes of operating or developing the Platform or any other purpose outlined in this agreement.
The Platform has the right to modify or terminate any service or part of the service for any reason, notifying users and Beneficiary entities accordingly.
The Platform has the right to cancel the account of a User or Beneficiary entity if they engage in actions mentioned in Paragraph (2) of Article Five.
The Platform reserves the right to review content submitted by users or the Beneficiary entity to remove any content that violates these Terms and Conditions without prior notice.
The Platform has the right to request documents or additional information to verify the identity of the Beneficiary entity or users.
The Platform has the right to request documents, proof of identity, or any additional information to verify the identity of the Beneficiary entity or user.

Article Nine: Payment and Cancellation Policy for Users

The User is obligated to pay the fees associated with using the Platform's services, including the shipping and delivery service in case lost items are found. These fees include VAT and any other charges, such as customs fees and others.
Fees are to be paid through the electronic payment methods approved by the Platform, including but not limited to credit cards, bank transfers, payments via apps or electronic payment gateways.
The Platform reserves the right to reject a payment order if it suspects that the payment is a result of fraudulent, illegal, or unauthorized use, or if the payment involves any risks related to money laundering or funding from terrorist activities, or if the transaction violates any of the Terms and Conditions, privacy policy, or related regulations.
The User is fully responsible for any losses incurred by the Platform due to the use of unauthorized payments, or if the User acts in a fraudulent, illegal, or unauthorized manner, or if the User fails to maintain the security of their payment methods and personal security features, or if the loss is a result of negligence or lack of due diligence.
The User must pay the fees due when requesting shipping or delivery services from the Platform, whether these fees are pre-paid or to be paid upon execution. The User will be informed of all fees related to the service, including additional costs, before completing the payment process.
If the User fails to pay the due fees, the Platform has the right to suspend or cancel the requested service until the outstanding amounts are settled. No requests will be processed until full payment is confirmed.
In the event that the service is cancelled by the Platform due to reasons beyond its control, including technical failures, force majeure, or emergency circumstances that may affect the delivery of the service, the User is entitled to a refund of the fees paid for the unfulfilled services. Alternatively, the Platform may offer replacement services or a discount of part of the fees, as deemed appropriate by the Platform or its owning Company, based on the circumstances of each case.

Article Ten: Shipping and Delivery Service

"RETURN-LY" Platform provides a shipping and delivery service designed to enable users to receive their lost items through shipping companies approved by the Platform. This service involves shipping lost items from the Beneficiary's location and returning them to the rightful owners. By using this service, the User agrees to the following terms:

Shipping and delivery are carried out by shipping companies selected by "RETURN-LY" Platform, and these logistics companies are independent third parties, not part of the Platform.
Lost items will be shipped to the address specified by the user when submitting the shipping request. The user is responsible for providing accurate and complete shipping information. If any error in the address or information provided by the user causes a delay or failure in delivery, the platform is not responsible for any compensation or liability.
Shipping fees and delivery times vary based on the weight and size of the shipment, as well as the distance between the beneficiary’s location and the delivery address.
If the user refuses to accept the shipment due to customs duties, taxes, or any other reason, the user will bear all costs related to this refusal.
Shipments that are marked by the shipping companies as "delivered" are considered to have reached the user or recipient. The platform is not responsible for cases where delivery is confirmed, but the shipment has not been received.
The platform is not liable for any delays caused by the shipping companies.
The platform is not responsible for any damage that occurs after the lost items are received, including damage that may happen during shipping or at the delivery stage by the approved shipping companies. The user or recipient is responsible for inspecting the lost items immediately upon receipt and reporting any damage to the shipping company.
The platform is not responsible for shipping or delivering any prohibited materials or those falling under restricted categories according to the laws and regulations in the Kingdom of Saudi Arabia.

Clause Eleven: Confidentiality and Protection of Intellectual Property Rights

The user and the beneficiary entity acknowledge that by using the platform and accepting the terms and conditions and privacy policy, they agree to allow the platform to collect, use, disclose, and retain this data and information in accordance with applicable laws and regulations. If the user or beneficiary entity does not agree with the terms of these terms and conditions or privacy policy, they should cease using the platform.
The personal data and information collected through the platform for the benefit of users, or the beneficiary entity, are a crucial part of the platform’s operations, and the platform ensures the privacy and full protection of this data in compliance with the laws and regulations in the Kingdom of Saudi Arabia.
All content on the "RETURN-LY" platform and the materials related to it, including but not limited to content, design, graphics, compilations, digital transformations, and others, are owned by the company. All these rights are protected under intellectual property laws, regulations on trademarks, and other related legal frameworks. It is strictly prohibited to use, copy, redistribute, or print any of these materials or any part of the platform except as allowed by the applicable laws and regulations in the Kingdom of Saudi Arabia.
By the user or beneficiary entity posting or sharing any content via the platform, including documents, files, and other data, they grant the company a non-exclusive, global, free, transferable right/license to use this content solely within the framework of the platform's operations and services. This right/license is granted exclusively for the purposes of providing and improving the platform's services, including, but not limited to, archiving, storage, and analysis, without violating the confidentiality, privacy, and intellectual property rights of the user or beneficiary entity.
The "RETURN-LY" platform and its owning company shall maintain the intellectual property rights of the user and the beneficiary entity and shall not use any documents, files, or other data for purposes beyond the scope of providing and improving the platform and its services.

Article Twelve: Limitation of Liability and Disclaimer

"RETURN-LY" platform and its owning Company do not guarantee and are not responsible for the following:

Any dispute or conflict between the user and any third party, regardless of the cause, and the platform shall not bear any legal consequences arising from such conflict.
Any responsibility for the user's or beneficiary entity’s choice of service based on their needs. The user and beneficiary entity are solely responsible for selecting the service that suits their specific requirements and needs.
Any damages, losses, or direct or indirect liabilities arising from the failure to complete the sending or receiving process between the beneficiary entity, users, and the shipping companies, including operations related to managing and receiving lost items.
Any damage or loss of lost items, whether during the transportation, storage, or receipt processes, or any legal, unlawful, or financial consequences arising from this.
Any responsibility regarding the condition, quality, existence, or safety of the lost items being entered or retrieved via the platform’s services or shipping companies, as the platform is merely an intermediary facilitating communication between the user and the beneficiary entity.
Any damages or losses that may occur due to handling lost items that may contain financial value or special sensitivity, such as valuable property, sensitive documents, private information, or any other high-value or legally or financially impactful lost items. The user or recipient is solely responsible for taking all necessary precautions to protect their lost items.
Any guarantees concerning the recovery of lost items or the success of the recovery process, as these processes depend on the concerned parties and the circumstances surrounding each case.
Any delays or damage caused by logistics companies or issues related to the transportation and receipt process.
Any violation of the applicable laws and regulations in the Kingdom of Saudi Arabia or other countries related to the transportation, sending, or receiving of lost items, including land, sea, or air transport regulations or any laws concerning the handling of lost property.
Any dispute or conflict concerning the ownership, transportation, or receipt of lost items. The user or recipient is solely responsible for any violation of the laws and regulations in the Kingdom of Saudi Arabia or other countries related to this matter.
Any technical issues outside the control of the platform or its owning company that may occur during the process of uploading or updating lost items or communicating with related parties.
Any responsibility for incompatibility between the platform and services with the operating systems, devices, or browsers used by the user. The user must verify the system requirements before using the platform.
Any responsibility if the user shares their personal data or account information on the platform with external parties other than the platform’s service providers. The user is solely responsible for any consequences or damages resulting from this.
Any losses or damages arising from the use of the user’s or beneficiary entity’s account by another person or due to the loss or leakage of the account password.
If the user enters incorrect or inaccurate information when registering or using the services provided by the platform.
Any damages, losses, or direct or indirect liabilities arising from the user's or beneficiary entity’s failure to comply with any of the terms and conditions or other policies of the platform.
The platform, its services, information, content, materials, and features do not replace the information available through official entities. Using the platform is at the user's own risk, and the platform is in no way responsible for any losses or damages of any kind that the user may incur or for relying on any statement, information, opinion, or advertisement on the platform.
Any damages or losses that may arise from using or accessing the platform. Refusing to access or use the platform is the only solution available to the user in case of disputes or legal claims related to the platform’s use, violations, breaches, or any issues concerning fees, payments, or subscriptions.
Any responsibility for the unauthorized or incorrect use of the platform by the user or any use that violates the laws and regulations in the Kingdom of Saudi Arabia, nor is it responsible for any legal actions or penalties that may result from such use.
Any responsibility for the incorrect disclosure of the user's stored information due to any error by any party or unauthorized or illegal actions by third parties. The platform does not bear any warranty, losses, or damages arising from this.
The use of the electronic payment gateway is a shared responsibility between the user or beneficiary entity and the provider of the payment gateway. Therefore, it is recommended to confirm all transactions and verify payment details before completing any transaction.
The company strives to ensure that the platform is free from viruses, spyware, harmful cookies, or any other harmful content through reasonable and appropriate efforts. However, neither the platform nor its owning company guarantees or assumes responsibility for any damages beyond their control that may affect the User's phone, or any other device used to access the platform, such as viruses, security breaches, or spyware. The user is solely responsible for protecting their device.
In case of any breach in the user's or beneficiary entity’s account on the platform, the platform or its owning company is only responsible for the damages directly resulting from its failure to protect the data according to the privacy policy. The platform or the company is not responsible for any damages resulting from the user’s or beneficiary entity’s misuse of their account.
The platform’s liability is limited to its services and platform only. It does not extend to any external websites accessed through the platform, or any links on the platform to access other sites or services. The platform is not responsible for the practices of these external entities regarding data collection or protection, and the data is subject to each site’s privacy policy.
Neither the platform nor its owning company guarantees that the services provided will be free from interruptions or errors that may occur due to delays, temporary unavailability of services, maintenance work, or technical issues.

Article Thirteen: Governing Law and Jurisdiction

Terms and Conditions Agreement and Privacy Policy shall be governed by and construed in accordance with the laws and regulations in force in the Kingdom of Saudi Arabia. Any disputes arising out of or in connection with these Terms and Conditions and Privacy Policy shall be resolved amicably within (60) days from the date of the dispute. If resolution is not reached within this period, the dispute shall be settled through the competent court in Riyadh.

Article Fourteen: Contact Information

If you have any questions or concerns regarding these Terms and Conditions, or if you have any inquiries regarding the processing of your personal data, or if you have any questions, suggestions, or complaints, you can contact us through the following channels:

Phone Number: 0506282686
Email Address: info@return-ly.com
Working Hours: From Sunday to Thursday, from 9:00 AM to 5:00 PM.